Terms & Conditions

  1. Introduction
    1.1. These are the terms and conditions of Elysium LTD (“Terms and Conditions”) which apply to your use of the website https://dorsetstreetstores.je (the “Website”).  These Terms and Conditions should be read alongside our privacy policy.
    1.2. You are permitted to use our Website solely on the basis of these Terms and Conditions.  If you do not agree to these Terms and Conditions in their entirety please do not register to use our Website and nor should you use our Website.
    1.3. These Terms and Conditions apply regardless of how you access our Website, including any technologies or devices by which we make our Website available to you at home, on the move or in store. 
    1.4. You must read these Terms and Conditions carefully, and we recommend that you print and keep a copy for your own future reference. 
    1.5. By accessing, browsing, using, registering with, or placing an order on our Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety.
    1.6. We reserve the right, at our discretion, to update and/or revise these Terms and Conditions. Please check our Website periodically for changes. If you do not wish to accept any new Terms and Conditions you should stop using our Website. 
    1.7. Any continued use by you of our Website after the date on which any new Terms and Conditions become effective will be deemed to mean that you have accepted the new Terms and Conditions in their entirety.
    1.8. If you have any questions relating to these Terms and Conditions please contact us at:
    Dorset Street Stores
    15a Dorset Street
    St Helier
    JE2 3YH
    1.9. Our Website also includes links to our other websites which relate to specific trading and other activities, and all orders/purchases made through those sites will be governed by the specific terms and conditions relevant to each activity in addition to these Terms and Conditions.
  2. Registration
    2.1. The Website is available for domestic use only.  We reserve the right to refuse orders which we consider are for commercial, trade or other non-domestic purposes.
    2.2. You must be over the age of 18 years and must complete the registration procedure to use the Website.
    2.3. By registering on the Website you agree that the details provided by you on registration and at any time thereafter are correct and complete.  You must inform us immediately of any changes to the information that you provided on registration by updating your personal details.  You must provide us with your full name, date of birth, address, phone number and email address and any other details that we require to process your order.
    2.4. Your email address is essential as it allows us to supply you with important information such as order confirmations and changes to our service.  By registering on the Website you accept that your email address may be used to supply you with such information.  Registration data and certain other information about you is used in accordance with our Privacy Policy. 
    2.5. It is your responsibility to keep your password secure.  We reserve the right to modify or withdraw a password at our discretion.  Your password is exclusive to you and should not be shared with anyone and must be treated as confidential.  If you become aware of misuse then you must contact us immediately.
    2.6. We reserve the right to decline a new customer registration or suspend or terminate a customer’s account at any time and at our sole discretion.  We further reserve the right to, at our absolute discretion, to terminate your access to all or parts of the Website with or without notice.
  3. Placing an order
    3.1. Your order is an offer to buy from us.  A contract is only formed between you and us when we have despatched your order.  At any time prior to us despatching your order, we may decline to supply the goods to you.  Save as permitted by clause 11, once your order has been accepted by us you cannot make any changes to it. 
    3.2. We will pre-authorise your payment method with the total cost of your order, as indicated on our website when you place your order.  The total cost of your order (comprising the costs of the goods and delivery charge) will be charged to your payment card when your order is packed on the day of delivery or collection.
    3.3. Payment will be taken on the day of delivery of your order to cover the cost of the goods and the delivery charge.  We will verify your payment details at the time you place your order. 
    3.4. We accept the following payment methods:-
    3.4.1. Visa;
    3.4.2. Mastercard;
    3.4.3. American Express;
  4. Ordering of multiple items
    4.1. Orders for more than 12 units of a single product line may be fulfilled subject to availability and at our discretion.
    4.2. The following limits apply to the sale of certain products. Currently these items are listed below, but this list may vary from time to time on our Website and you will be alerted to this at the point of order.
    o Painkillers: [2]
    4.3. Quantities of goods supplied per order may be limited if the order limits availability for other customers or creates a potential health and safety issue for our delivery service provider.
  5. Minimum Order
    5.1. There is no minimum order value.  Orders under £30 will be charged a £5 delivery fee. 
    5.2. We are unable to combine separate orders once they have been processed, so please ensure that any changes to increase the value of your order are done before you complete and confirm your order.
    5.3. We reserve the right to amend delivery fees at any time with or without notice.
  6. Delivery
    6.1. Your order will be delivered to the address specified by you in your order. Should adverse weather conditions or any other event outside our reasonable control result in a later or cancelled delivery, we will contact you as soon as possible to re-schedule your order.  We make every effort to deliver goods within the estimated timescales, however, delays are occasionally inevitable due to unforeseen factors.  We will not be liable if we fail to deliver your order in part or in full due to circumstances beyond our control.
    6.2. You or someone aged 18 or over authorised by you, must be available to accept and sign for your order at the time of delivery if the delivery contains any age restricted goods (e.g. alcohol). If the person receiving the order appears under the age of 25, proof of age will be requested.  If proof is not available and there is no-one of that age at the premises when delivery is being made, the goods will be retained.  The retained items will be returned to our store and you will be advised to collect your items or arrange re-delivery of your items.  You will be required to present identification documents satisfactory to us when you collect your order or when we attempt to re-deliver your order.
    6.3. If we attempt to deliver your order at the delivery address as arranged with you but there is nobody at the delivery address to accept your order, a notification of attempted delivery will be left at that address and you will need to contact our Customer Services team to re-arrange delivery or collection of your order.  If we have to return to deliver the goods, a further charge may be payable.  If you have not contacted us within 24 hours to re-arrange a failed delivery, the order will be cancelled and refunded but we may retain the delivery fee.
    6.4. We are only able to sell to Jersey.  The Website is solely for the promotion of our products in Jersey.  Unfortunately, we do not accept orders from or deliver to addresses outside of Jersey.
    6.5. We reserve the right to restrict or refuse delivery requests in certain areas at any time and without notice.  We will not supply or deliver to shipping agents or to agents who sell on our goods to third parties.
    6.6. We will always deliver to the front door of your house or at least to the communal entrance to your block of flats.
    6.7. Our delivery service does not include a detailed check of your shopping.
    6.8. We cannot and do not accept responsibility for items damaged after delivery to an address in Jersey.
    6.9. From time to time we may conduct delivery trials.  As part of these trials, delivery charges may vary from our normal charges.
    6.10. We reserve the right to withdraw this offer at any time.
  7. Availability
    7.1. Goods are subject to availability and prevailing market conditions.  If any goods you wish to purchase are not available, no alternatives will be offered and payment will not be taken for any items not delivered as part of the order.  To ensure availability of all our products customers may be limited to a maximum number of items.  Where we have not been able to deliver the quantity of items you have requested, you will only be charged for what we deliver.
  8. Prices 
    8.1. All prices are expressed inclusive of any tax  payable unless otherwise stated. The price of the items does not include the delivery charge, where applicable, which will be charged at the rate specified when you place your order.
  9. Age Restrictions
    9.1. We may sell age-restricted products (including but not limited to alcohol, cigarettes, aerosols, razor blades and lottery tickets) (“Age Restricted Items”) via our Website.
    9.2. We operate a challenge 25 policy. This means that if the person collecting or receiving delivery of Age Restricted Items appears to be under 25, we will request photo ID (such as a driving licence or passport) to prove that they are over the age of 18.
    9.3. We may retain the Age Restricted Items if proof of age or an alternative adult (with proof of age, if requested) is not available.
    9.4. At our discretion we may also remove the Age Restricted Items and hand over the remainder of your goods. We shall refund you for any Age Restricted Items that are not delivered/collected.
  10. Amending or cancelling your order
    11.1. You can cancel  your order up until the time of dispatch.  If you wish to cancel your order you should do so either on our website https://dorsetstreetstores.je or by contacting our customer service team email: hello@dorsetstreetstores.je or by phone 01534 872828.    
  11. Returns and Refunds
    12.1. We’d like you to be happy with everything you purchase from us. After you have received your order, you have the right (except for certain items, which are listed in these Terms and Conditions) to return goods and or faulty goods in accordance with our store returns policy.  This does not affect your statutory rights.
    12.2. Any refund due will be credited to your payment card within 3-5 working days.  If you are returning items to one of our stores, you will be required to bring evidence you ordered the items you are trying to return.  You must also bring the card you used to place your order.   
  12. Liability and Indemnity
    13.1. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under the applicable law.
    13.2. Subject to clause 13.1 whilst we will use our reasonable endeavours to verify the accuracy of any information on the Website, We make no representation or warranty of any kind whether express, implied, statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error free, that defects will be corrected, or that the Website or the service that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the Website.  We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and accept no liability of any kind for any loss or damage from action taken or taken in reliance on any material or information contained on the Website.
    13.3. Subject to clause 13.1 we will not be liable in contract, tort (including without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms and Conditions for any:
    o economic losses (including without limitation, loss of revenues, data, profits, contracts, business or anticipated savings); or
    o loss of goodwill or reputation; or
    o loss of privacy and loss of data; or
    o special or indirect losses; or
    o suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms and Conditions.
    13.4. Notwithstanding any of the foregoing in this clause 13, but subject to clause 13.1, our total liability to you (whether in contract, tort or otherwise) for loss or damage shall in any event not exceed an amount equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.
    13.5. This clause 13 does not affect your statutory rights.
    13.6. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held responsible or liable for any losses caused as a result of any unauthorised access to information provided by you.
  13. General
    14.1. By registering your email address on the Website you accept that it may be used to send you service messages, and where we have your permission, marketing.
    14.2. Some laws may require that some of the information or communications we send to you should be in writing.  When using our Website, you accept that communication with us will mainly be in electronic content.  We will contact you by email or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that requires such communications to be in writing.  This condition does not affect your statutory rights.
    14.3. If any part of these Terms and Conditions is held by any competent authority to be invalid or unenforceable whether in whole or in part, the validity or enforceability of the other sections of these Terms and Conditions shall not be affected.
    14.4. These Terms and Conditions and the documents produced in accordance with it comprise the entire agreement between you and us regarding each order which concludes in a contract.  Jersey law is the governing law of each contract.